Business Case Example - Performance Support

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A highly specialised piece of machinery is not operating as it should at a factory in Sydney Australia. The machine is manufactured in Germany and the specialist needed to repair the machine would need to be flown from Germany to Sydney at great expense.

Each day that the machine is not operating to capacity costs the factory $10,000. Technical staff at the factory have the skills base to repair the machine but not the knowledge needed to ensure that the job is completed to the required industry standards and in a timely, supervised manner. 

Requirements

The factory needs immediate support to reach a solution that results in fast turn around on machine repairs. This solution should be cost effective, on demand and repeatable as required.

The manufacturer of the machine needs immediate access to the Technicians undertaking the repairs. This would ideally include live video recording and sharing  between repair staff and manufacturers service staff that can be recorded if required.

Provision

Streamfolio provides for both parties the ability to connect in real time and:

• Infrastructure - secure online video portfolio system
• Access - access anywhere anytime from an internet connection
• Efficiency - low cost, immediate share and access to live recorded video showing the specific problems for the machine which can be accessed and re-used as required
• Benefits - provides retainable and repayable video procedures